General rental conditions

Terms of contract In this contract "You" are the customer and "We" are the baby travel rental. The aforementioned rental service consists of the delivery of equipment, on a rental basis, for a specific period of time. The current geographical perimeter that we cover is that of the territory of the Canary Islands. However, for certain territories outside the Tenerife area. We reserve the right not to deliver or to deliver at an additional cost. All payments derived from contracting our services must always be made in advance. Equipment rental is subject to availability. Upon receipt of the reservation form, we will confirm your reservation, if necessary, by email or whatsapp. Your reservation will only be accepted when you have received an email or WhatsApp from Babytravekrental. com confirming your order. From that moment the corresponding equipment rental contract will enter into force. The rental terms are 24 hours from the delivery of the equipment. You accept our contracting conditions, our legal notices and the data protection law when you contact us by mail, telephone or WhatsApp.

1. Price, shipping/collection costs and deposit Prize The rental price of the equipment is the one that appears on our website (www. babytravelrental. com). We may add service charges such as expedited deliveries, holidays, Saturdays or Sundays, after-hours deliveries, airport deliveries, late returns of materials, etc. The prices include the IGIC. Shipping/collection costs - Transportation. babytravelrental will not charge transportation costs for deliveries of material to your place of residence. - Other expenses. babytravelrental reserves the right to charge other expenses in certain exceptional circumstances such as deliveries to be made outside working hours, holidays, emergencies, etc. Please contact us for prices and conditions. In any case, babytravelrental will indicate and detail the additional expenses when formalizing the reservation. babytravelrental will not collect the deposit except in the following cases: – Return of damaged rented equipment; – Delay in the return of the rented equipment; – Loss or theft of equipment during the rental period; – No return of rented equipment; In the cases indicated above, babytravelrental reserves the right to make the deposit effective. If the deposit does not cover the total cost of the repair or reuse of the damaged material, by contracting our service you In case of non-return, it will also be prevented by law.

2. Rights of the client to cancel or modify his contract Both the modification and the termination of the free sale contract if it occurs 96 hours before the start of the rental period. Changes or cancellations that occur less than 96 hours in advance, but before the delivery time, are subject to the payment of a penalty for import cancellation corresponding to 50% of the total rental price (with a minimum of 30 euros ). The contract cannot be canceled once the rental period has begun, having to pay the entire rent. Both the request for modification and the cancellation of the contract, according to the conditions indicated above, must be communicated by email to the following address (babytravelrental@gmail. com). The modification or cancellation will take effect from the moment babytravelrental has received the notification during office hours from 09:00 to 18:00, Monday to Friday. 3 Cancellation by babytravelrental With the entry into force of the contract, you expressly accept that babytravelrental reserves the right to terminate the contract in any of the following situations: – In the event that babytravelrental does not have the contracted equipment for reasons beyond its control. – Material reserved for an incorrect price due to a typographical error or a pricing error by one of our suppliers. - By force majeure. – In situations where the client does not treat the staff with respect. In the event of any of the above circumstances, we will immediately send you a communication in this regard as soon as possible and we will refund any advance payment you have made within a maximum period of 7 calendar days.

4. Delivery of materials The rented equipment will be delivered to the address that you will have indicated in the reservation form. Delivery will be made at the time agreed between you and babytravelrental in the order confirmation email. You are responsible for collecting the material at the agreed delivery address. If there is no one to collect the material, you can wait 15 minutes. after these, you will be informed by email, whatsapp or call that it could not be delivered, babytravelrental will try to contact you again to set a new time and place of delivery. In this case, babytravelrental reserves the right to deliver the equipment once the rental period has started, as well as to charge an additional cost for delivery outside the agreed period. In most cases, we deposit your equipment the day before your arrival at the reception of your hotel or with the concierge service of your rental. If we could wait more than 15 minutes, €5 will be charged for every 15 minutes of delay. The rented material will be collected at the end of the rental period at the previously agreed time and included in the order confirmation email or WhatsApp. If it is not returned within the indicated time, a supplement of €5 per hour will be applied. In this case, the price of an additional rental day will be charged, which you can see in the prices on the web depending on the product. In high season (Easter Week, July, August, September and December) the agreed time will have to be exact, we cannot wait, if we could we would have a penalty of €5 for every hour we wait. If we cannot wait, we will provide you with a time and place to pick up or return the material based on our availability and we may charge you a penalty. The time you request is not contractual and babytravelrental reserves the right to modify it if necessary due to schedule adjustments, or force majeure and always with prior communication. The rented object must be returned in the same state in which it was delivered. In case of damage, the deposit will be kept in full. If the rented item needs a complete cleaning, a fixed amount of 20 euros will be withheld from the deposit. If it is not possible to contact you for delivery or collection, babytravelrental reserves the right to cancel the order, in which case you will not have the right to a refund. For other delivery conditions, see section 1 above.

5. Refund of the contractual deposit babytravelrental undertakes to reimburse within one week following the return of the rented equipment and, after babytravelrental has examined the condition of the rented equipment once it has been returned, it will inform you if there are any damages that must be paid for.

In the case of equipment rental, a deposit will be required depending on the equipment rented.
This deposit will be refunded in full to the credit card used for the reservation within 1 week of the return of the rented equipment.
In exceptional cases, the refund will be made one day later if the scheduled date is a holiday.

The rented object must be returned in the same state in which it was delivered. In case of damage, the deposit will be kept in full. If the rented item needs a complete cleaning, a fixed amount of (€20) will be withheld from the deposit.

Expenses can be deducted from the deposit:
If you want to change the pick-up location, you will be charged for the deposit, and this location requires an appointment time and is a private address or at the airport. (€20)
In addition, a fee may be deducted from your deposit if you choose to check the express delivery box and want the item delivered within 24 hours (€10).

6. Obligations of the client You agree to rent the equipment solely for private use (except professionals who have an agreement with babytravelrental. You must check the equipment at the time of delivery and verify that it is in good condition, clean and in normal operation. If you notice any anomaly or defect, you must communicate it at that time to replace it as soon as possible. From this moment, any damage, breakage, etc. will be borne by you. If you need us to change it, you must request that we pick it up by paying the transportation service. The change will be subject to the availability of the material and the prior payment of the repair or replacement of the returned material. In no case will the money for the contracted product or service be returned, remember that babytravelrental delivers the products in perfect condition, checked before and after each rental. Likewise, with the confirmation of the contract, you agree to take care of the equipment, monitor it, keep it as well as assemble and disassemble it in accordance with the instructions that are given to you or explained to you at the time of delivery. Upon receiving the material by you or by another person who is at the delivery point, you confirm the contract and agree to return the rented material to babytravelrental in perfect condition and with the corresponding accessories, packaging or packaging (bags, plastic, boxes etc ) that would have been delivered to you at the time of delivery. This packaging is part of the equipment and must therefore be retained and maintained by you during the rental period. babytravelrental is not responsible for damages caused to property or third parties by the use of the equipment during the rental period by you.

7. Responsibility of babytravelrental If the material that we deliver does not correspond to what you have requested, is damaged or defective, you must inform babytravelrental at the time of delivery. As long as babytravelrental is not informed of this circumstance, babytravelrental is not responsible for it. In any case, the maximum limit of responsibility of babytravelrental is the total amount of the contracted service.

8. Babytravelrental Disclaimer With the return of your reservation, you assume responsibility towards third parties for any use or misuse of the rented equipment. Consequently, babytravelrental will not be responsible for accidents or damages caused, directly or indirectly, by the use or misuse of the rented equipment. By way of example and not limitation, babytravelrental will not be responsible for any damages that may be suffered in the above circumstances, including any loss, consequential damages, moral damages and/or lost profits.

9. Circumstances of force majeure babytravelrental is not responsible for delays or impossibility of delivery of the material or for small defects that it may suffer due to causes beyond our control or to our control, such as delays in the previous client, breakage or non-return of the material by another client and reserved for you. , strikes, litigation or commercial blockades, failure of the computer system or access to the computer network, explosion or accident, adverse weather conditions and, in general, any event or circumstance of force majeure, or any other circumstance of force majeure provided for in the Civil Code.

10. Ownership All equipment rented and delivered remains the property of babytravelrental at all times. In all cases, the delivery of the equipment is carried out on a rental basis.

11. Privacy Policy babytravelrental guarantees the security and confidentiality of personal data provided by its clients, therefore, in accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD) and in its Development Regulation, the client is informed and gives his consent for the incorporation of his data into the atomized bebeaway files. These personal data are processed and incorporated into the corresponding automated files, duly registered in the General Registry of the Spanish Agency for Data Protection. The babytravelrental privacy policy guarantees, in any case, the exercise of the rights of access, rectification, cancellation, information and opposition, in the terms established by current legislation. Therefore, in accordance with the provisions of the LOPD and the development regulations, babytravelrental guarantees the adoption of the necessary measures to ensure the confidential treatment of said data and informs you of the possibility of exercising, in accordance with said regulations, the rights of access, rectification, cancellation and opposition by writing to babytravelrental@gmail. com

12. In General Except for bebeaway affiliates, their directors, employees or representatives, no third party outside of this agreement may enforce. This agreement may not be transferred to third parties. Subletting of rented equipment is also prohibited. The legal relations derived from this contract signed between "You" and babytravelrental will be governed by the terms established in said document and, failing that, by the precepts established in the current civil regulations that regulate the lease, the Civil Code and the Société. of Information Services (Law 34/2002, of July 11). The contract will be governed and interpreted by common Spanish legislation. Any controversy, incident or discrepancy that may arise regarding the validity, effectiveness, interpretation, execution and/or resolution of the contract signed between you and babytravelrental will be submitted to the jurisdiction and competence of the Courts and Tribunals of Santa Cruz de Tenerife. These conditions, together with pricing, delivery and agreement details and our privacy policy, form part of and are incorporated into the babytravelrental Equipment Rental Agreement. Any communication that may exist with our sales agents should in no way be construed as a variation of these conditions or as an authorized representation for the sale of material. babytravelrental is not responsible for fraud due to false or misleading representations. In the event that any of the terms and conditions of the contract with you is declared null and void, the other terms and conditions will remain in force without being affected by said declaration of nullity. The translation into other languages ​​that we provide of these Terms and Conditions is for informational purposes only. The Spanish version will be the one that will prevail and govern the relationship with our Clients. In case of discrepancy between the Spanish version and the translated versions of these terms and conditions, the Spanish version will prevail. ADDITIONAL CONDITIONS General To make a reservation, you can send us an email to babytravelrental@gmail. com Or you can call us by phone or send a WhatsApp to (+34) 659 223 810. babytravelrental will inform you, within a maximum period of 24 hours: o Availability of products. o Rental price (including other additional charges, transport, delivery/collection outside our hours, presence of stairs, deliveries/collection on Saturdays, Sundays or holidays and/or urgent deliveries, etc. ). or order number. or contract document. 24/7 Service Program on the island of Tenerife for previously contracted orders. For contracts by phone or whats app, the hours are Monday through Friday from 9:00 a.m. to 6:00 p.m. Outside these hours, we do not guarantee an immediate response. Monday to Friday from 9:30 am to 6:00 pm, free transportation to your vacation spot. Other additional charges From €15 for emergencies, deliveries and collections between 8:00 p.m. and 9:30 a.m. as well as holidays, assembly and disassembly of the travel cot, if the house does not have an elevator or if you have to go up or down stairs to access the elevator, delivery and collection, delays of more than 15 min. in the delivery or collection of the material by the client. €20 urgent service for deliveries the same day. €15 deliveries and/or withdrawals on December 24, 25 and 31 and January 1 and 6 €20 delivery and collection at the airport. For urgent orders, approximately 1h30min should be calculated from confirmation to delivery, as long as there is time available. Changes or cancellations of the rental conditions agreed with less than 96 hours before the delivery time are subject to a minimum of €30. The equipment will be delivered in perfect hygienic conditions, respecting covid barrier gestures and maintenance. Our rental periods are in calendar days. In other words, if you rent a piece of equipment from us on Friday at 7:00 p.m. and you return it to us before Sunday at 7:00 p.m., it will count as 2 days and not as 3 days. babytravelrental does not install hardware. However, we put a note on each rented object. Delivery babytravelrental will deliver the rented equipment at the agreed place and time. babytravelrental will deliver: o Product(s) requested. o Instructions for the product(s). o Instructions o Other documents of interest. You must give us: o The payment of the service is paid when reserving the equipment directly on the site https://babytravelrental. com or in cash, 48 hours before by bizum credit card or bank transfer. In high season (Easter Week, June, July, August and Christmas Period), the reservation will only be made effective by us at the time of payment. Recover The collection will be made at the agreed place and time. Do not forget that you must return all the accessories supplied as well as their instructions with the rented product(s).