The airline broke my stroller...

air travel
At Baby Travel Rental, parents often call us with the familiar phrase: "The airline broke my stroller. What should I do?" Unfortunately, your stroller can easily be damaged during transport or lost. Strollers are inherently unsuitable for air travel due to their size and shape. Although the world would not end without a stroller, it can be very inconvenient. That is why we would like to give you some advice to prevent your stroller from being damaged by the plane and what to do if this happens.

before the trip
A bulky stroller that breaks down into several parts is more likely to suffer damage and lose pieces. Before entering the airport, consider buying a model that folds into one piece.
Umbrella strollers are cheap and great for getting around, but they are suitable for children and much less so for babies.

Pram-style strollers are usually more expensive, but they are designed to make your life easier.
Check your airline’s policy on strollers before traveling. Some airlines require that only fully folded strollers can be taken to the boarding gate (Ryanair), meaning larger strollers must be checked in. Also, airlines like Ryanair and SAS require strollers to be in protective bags, such as stroller bags.
At the airport...

Departure; the airline broke my stroller!
It depends on each airline, but most allow you to take the stroller to the boarding gate. In terms of damage control, this is the best option.

Most damage happens at the baggage carousel, so it is best to keep the stroller in your care as long as possible.

Remember that you will be asked to take your baby out when passing through security, whether asleep or not. You will also have to dismantle and guide the stroller through the scanner. Keep this in mind before overloading it.

Always fold the stroller completely. They don’t want to try to figure out how to fold it when they only have 25 minutes to turn the plane around.
Tag the stroller at the boarding gate or check-in. It is easier to find if the airline mishandles it, and it is good to have proof that it is on the list. Have the tag numbers ready.
Use a carry bag or some kind of protective cover. Besides the weight advice mentioned earlier, the bag also protects against damage like scratches. Also, the bag prevents the strap from catching on luggage straps and causing tears and breaks.

It also prevents the equipment from getting wet.
Upon arrival, the airline broke my stroller.
As soon as you reach the baggage claim area, immediately check that your stroller is not damaged.
Pay attention to the airline’s definition of "damage." In most cases, airlines do not consider scratches on the frame as "damage." The equipment must be soaked, broken, or visibly damaged for the airline to treat it as a claim.
If your stroller is damaged or not delivered, you must report it to the airline immediately. Do not leave the baggage claim area without reporting. Some airlines do not accept claims if not reported at the airport.
Keep all ticket stubs, boarding passes, luggage tags, everything! It also makes it easier to track your belongings or process claims more quickly.