General rental terms


General Rental Terms and Conditions – Baby Travel Rental

At Baby Travel Rental, our priority is to provide the best service and equipment to ensure that your holiday in Tenerife is as comfortable as possible for you and your baby. To ensure a smooth experience, please review our general rental terms and conditions before making your booking.

1. Booking Procedures

  • Bookings can easily be made through our website.
  • We recommend making your booking at least 48 hours in advance to guarantee equipment availability and arrange delivery, especially during periods of high demand.

2. Rental Duration

  • The minimum rental period is 24 hours. When making your booking, you can choose the duration that best suits your needs.
  • If you wish to extend the rental period, you must notify us at least 24 hours in advance so that we can check the equipment's availability and adjust the corresponding costs.
  • The equipment must be returned at the end of the agreed rental period. If the equipment is not returned on time and we have not been informed in advance, additional charges will apply for each day of delay.

3. Equipment Delivery and Collection Procedures

    1. Delivery/Collection at the reception desks of hotels in SOUTH Tenerife

    • Area A :  Arona - Adeje - Costa Adeje: 5€
    • Area B : Arico - Costa del Silencio - Golf del Sur - Granadilla - Guía de Isora - Los Gigantes - Puerto Santiago: 10€


    2. Delivery/Collection at the reception desks of hotels in NORTH Tenerife

    • Area : Santa Cruz - San Cristóbal de la Laguna - Puerto de la Cruz: 25€


    3. Delivery/Collection at a Private Address in SOUTH and NORTH Tenerife (by prior appointment)

    • Private address SOUTH Tenerife:  25 €
    • Private address NORTH Tenerife:  35 €
    • The service is provided in the morning by prior appointment.
    • Important: Contact us via WhatsApp or email before confirming your booking.

    4. Tenerife Airport Delivery/Collection (by prior appointment)

    •  Please contact us before confirming your booking, via WhatsApp or email. Please let us know your arrival and departure dates, as well as the times.
    • South Tenerife TFS: 40€
    • North Tenerife TFN: 45€

     

    + Additional conditions

        • For all delivery bookings in southern or northern Tenerife, a booking must be made at least 48 hours in advance.

    4. Use and Condition of the Equipment

    • All our equipment is thoroughly inspected and cleaned before each rental to ensure that it is in perfect condition for use and safety.
    • During the rental period, the customer is responsible for the proper use and maintenance of the rented equipment.
    • In the event of damage, loss, or deterioration of the equipment due to improper or negligent use, the customer will be responsible for the repair or replacement costs.
    • The equipment must be returned in the same condition in which it was delivered. Additional charges will apply for late returns or returns in poor condition.

    5. Liability and Safety

    • The equipment we provide complies with all applicable safety and quality regulations.
    • The customer is responsible for following the usage instructions provided by our staff at the time of delivery.
    • Baby Travel Rental is not responsible for any accident or damage that may occur due to improper use of the rented equipment.

    6. Cancellation Policy 

    • For any cancellation, an amount of €8.90 will be retained as an administration fee.
    • If the cancellation is made within the 10 days before delivery, a €40 cancellation fee will apply.
    • If the cancellation is made 72 hours or less before delivery, no refund will be issued and the full rental amount will be retained.
    • Refunds will be processed within 30 days.
    • 7. Payment Policy
    • Payment is made online during the booking process.

    8. Rental Conditions for Specific Equipment

    • We rent a variety of baby equipment, including car seats, travel cots, strollers, high chairs, and more. All our equipment is available for rental subject to demand.
    • If you have any specific needs, we recommend contacting us in advance to ensure the availability of the required equipment.

    9. Customer Assistance

    • In the event of any problem with the rented equipment or if you need assistance during the rental period, our customer service team is available to help you.
    • You can contact us directly through our website, via WhatsApp, or by calling us.

    10. Additional Terms

    • Baby Travel Rental reserves the right to modify these terms without prior notice. We recommend reviewing our general terms and conditions before making any booking.
    • These terms apply to all bookings made with Baby Travel Rental.