General rental conditions

In this contract, "you" are the customer and "we" are the baby and children's equipment rental company. This rental service consists of the supply of equipment on a rental basis for a specific period. The geographical area we currently cover is the Canary Islands. However, for certain territories outside the Tenerife area. We reserve the right not to make deliveries or to make them at an additional cost. All payments derived from contracting our services must always be made in advance. Equipment rental is subject to availability. From that moment on, the corresponding rental contract will come into force. The rental period is 24 hours from the delivery of the equipment. By contacting us by mail, telephone or WhatsApp, you accept our general conditions, our legal notice and the Data Protection Law.


1) Price, delivery/collection costs and premium deposit The equipment rental price is the one that appears on our website (

We may add charges for services such as express deliveries, deliveries on holidays, Saturdays and Sundays, deliveries after business hours, deliveries to airports, late return of equipment, etc. Prices include IGIC. Delivery and collection costs - Transportation. babytravelrental will not charge transportation costs for deliveries to hotels or residences with 24-hour reception.

For deliveries to private homes the additional cost is 15 euros. This service includes the deposit of your reservation and its return. The driver will contact you and arrive within two hours. For deliveries at the airport, the cost is 35 euros. A driver will wait for you in the baggage claim room to deliver your reservation.

babytravelrental will not charge a deposit for the equipment, only a cleaning deposit of 9.95 euros, which will not be returned if the equipment is returned dirty.

2. Right of the client to cancel or modify the contract Both the modification and cancellation of the contract by mutual agreement must be carried out 96 hours before the start of the rental period. Any cancellation by the client will entail administrative costs of 8.75 euros. Changes or cancellations made less than 96 hours* before the start of the rental period, but before the delivery time, will be subject to payment of a cancellation fee of 50% of the total rental price (with a minimum of 30 euros ). The contract cannot be canceled once the rental period has started and the full rental amount must be paid. The request for modification or cancellation of the contract, in accordance with the previous conditions, must be sent by email to the following address ( The modification or cancellation will take effect from the moment babytravelrental receives the notification during office hours from 09:00 to 18:00, Monday to Friday. Cancellation by babytravelrental With the entry into force of the contract, you expressly accept that babytravelrental reserves the right to cancel the contract in any of the following situations: - If babytravelrental does not have the contracted material for reasons beyond its control. - Material contracted at an incorrect price due to a typographical or pricing error by one of our suppliers. - In cases of force majeure. - In situations where the client does not treat the staff with respect. If any of the above circumstances occur, we will inform you immediately as soon as possible and will return any advance payment you have paid within a maximum period of 30 calendar days.

4.Delivery of material The rented material will be delivered to the address indicated on the reservation form. Delivery will take place at the time agreed between you and babytravelrental in the order confirmation email. You are responsible for collecting the equipment from the agreed delivery address. If no one is available to pick up the equipment, you can wait 15 minutes. After this time, you will be informed by email, WhatsApp or call that the equipment could not be delivered, babytravelrental will try to contact you to agree on a new delivery time and place. In this case, babytravelrental reserves the right to deliver the equipment once the rental period has started, as well as to charge an additional cost for delivery outside the agreed period. In most cases, we will deliver your equipment the day before your arrival to your hotel reception or rental concierge. If the rented object requires complete cleaning, a flat-rate amount of €9.95 will be charged. If it is not possible to contact you for delivery or collection, babytravelrental reserves the right to cancel the order, in which case you will not be entitled to a refund. For other delivery conditions, see point 1 above.


Our office is located on the island of Tenerife. We ship to the entire island of Tenerife. North and south


Delivery to your hotel: Delivery is completely free. Your reservation must be delivered to reception no later than the day before your arrival. When you leave, simply leave your equipment with us at reception and a delivery person will pick it up after you leave.

Delivery to a private address: Delivery to a private address is made by appointment based on its availability in a two-hour time slot. The same applies to the collection of the material. The total price of this service is 15 euros, payable online with your reservation. (Delivery time between 9:00 a.m. and 8:00 p.m. Outside of these hours, a supplement of €15 will be charged. Delivery on holidays, a supplement of €15 will be charged.)

Airport delivery: Airport delivery (north or south) is by appointment based on your arrival time. The same applies to collecting equipment. The total cost of this service is 35 euros, payable online with your reservation. (Delivery time between 9:00 a.m. and 8:00 p.m. Outside of these hours, a supplement of €15 will be charged. Delivery on holidays, a supplement of €15 will be charged.)

6. Obligations of the client You agree to rent the equipment only for private use (except professionals who have an agreement with babytravelrental. You must inspect the equipment at the time of delivery and verify that it is in good condition, clean and in normal operation. If you notice any anomaly or defect, you must notify us at that time to replace it as soon as possible. From this moment, any damage, breakage, etc. will be your responsibility. If you need us to change it, you must request that we collect it by paying the transport service. The change will be subject to the availability of the material and prior payment for the arrangement or replacement of the returned material. In no case will the money for the contracted product or service be refunded, remember that babytravelrental delivers the products in perfect condition, reviewed ​before and after each rental. Likewise, with the confirmation of the contract, you agree to take care of the equipment, monitor it, preserve it as well as assemble and dismantle it in accordance with the instructions given to you or explained to you at the time of delivery . By receiving the material by you or by another person who is at the delivery point, you confirm the contract and undertake to return the material rented to babytravelrental in perfect condition and with the corresponding accessories, packaging or packaging (bags, plastic, boxes etc.) that would have been delivered to you at the time of delivery. This packaging is part of the equipment and therefore must be kept and maintained by you during the rental period. babytravelrental is not responsible for any damage caused to property or third parties due to your use of the equipment during the rental period.

7. Responsibility of babytravelrental If the material we deliver to you does not correspond to what you have requested, is damaged or defective, you must inform babytravelrental at the time of delivery. As long as you do not inform babytravelrental of this circumstance, babytravelrental is not responsible for it. In any case, babytravelrental's maximum limit of liability is the total amount of the contracted service.

8. Babytravelrental Disclaimer By returning your reservation, you assume liability to third parties for any use or misuse of the rented equipment. Consequently, babytravelrental will not be responsible for accidents or damages caused, directly or indirectly, by the use or misuse of the rented equipment. By way of example and not limitation, babytravelrental will not be responsible for any damages that may be suffered in the above circumstances, including any loss, consequential damage, moral damage and/or loss of profits.

9. Circumstances of force majeure babytravelrental is not responsible for delays or impossibility of delivery of the material or for small defects that may be suffered due to causes beyond our control or our control, such as delays in the previous client, breakages or non-return of the material due to part of another client and reserved for you. , strikes, litigation or commercial blockades, failure of the computer system or access to the computer network, explosion or accident, adverse weather conditions and, in general, any event or circumstance of force majeure, or any other circumstance of force majeure provided for in the Civil Code.

10. Ownership All rented and delivered equipment remains the property of babytravelrental at all times. In all cases, the delivery of the equipment is carried out on a rental basis.

11. Privacy Policy babytravelrental guarantees the security and confidentiality of the personal data provided by its clients, therefore, in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data ( LOPD) and in its Development Regulations, the client is informed and gives his consent for the incorporation of his data into the atomized files of babytravelrental. These personal data are processed and incorporated into the corresponding automated files, duly registered in the General Registry of the Spanish Data Protection Agency. The privacy policy of babytravelrental guarantees, in any case, the exercise of the rights of access, rectification, cancellation, information and opposition, in the terms established by current legislation. Therefore, in accordance with the provisions of the LOPD and the implementing regulations, babytravelrental guarantees the adoption of the necessary measures to ensure the confidential treatment of said data and informs you of the possibility of exercising, in accordance with said regulations, the rights access, rectification, cancellation and opposition by writing to

12. In general Except for babytravelrental affiliates, their directors, employees or representatives, no third party outside of this agreement can enforce performance. This agreement cannot be transferred to third parties. Subletting of rented equipment is also prohibited. The legal relationships derived from this contract signed between “You” and babytravelrental will be governed by the terms established in said document and, failing that, by the precepts established in the current civil regulations that regulate leasing, the Civil Code and the Company. of Information Services (Law 34/2002, of July 11). The contract will be governed and interpreted by Spanish common law. Any controversy, incident or discrepancy that may arise regarding the validity, effectiveness, interpretation, execution and/or resolution of the contract signed between you and babytravelrental will be submitted to the jurisdiction and competence of the Courts and Tribunals of Santa Cruz de Tenerife. These conditions, together with pricing, delivery and agreement details and our privacy policy form part of and are incorporated into the babytravelrental Equipment Rental Agreement. Any communication that may exist with our sales agents should in no way be construed as a variation of these conditions or as an authorized representation for the sale of material. babytravelrental is not responsible for fraud due to false or misleading representations. In the event that any of the terms and conditions of the contract with you are declared null and void, the other terms and conditions will remain in force without being affected by such declaration of nullity. The translation into other languages ​​that we provide of these Terms and Conditions is for informational purposes only. The Spanish version will prevail and govern the relationship with our Clients. In the event of a discrepancy between the Spanish version and the translated versions of these terms and conditions, the Spanish version will prevail. ADDITIONAL CONDITIONS General To make a reservation, you can send us an email to Or you can call us by phone or send a WhatsApp to (+34) 632 906 218. babytravelrental will inform you, within a maximum period of 24 hours: or Product availability. o Rental price (including other additional charges, transportation, delivery/collection outside our hours, presence of stairs, deliveries/collections on Saturdays, Sundays or holidays and/or urgent deliveries, etc.). or order number. or contractual document. 24/7 Service Program on the island of Tenerife for previously contracted orders. For hiring by phone or WhatsApp, the hours are Monday to Friday from 9:00 a.m. to 6:00 p.m. Outside of these hours, we do not guarantee an immediate response. Monday to Friday from 9:30 am to 6:00 pm, free transportation to your vacation spot. Changes or cancellations of the rental conditions agreed upon less than 96 hours before the delivery time are subject to a minimum of €30. The equipment will be delivered in perfect hygienic conditions, respecting covid barrier gestures and maintenance. Our rental periods are in calendar days. That is, if you rent equipment from us on Friday at 7:00 p.m. and return it to us before Sunday at 7:00 p.m., it will count as 2 days and not 3 days. babytravelrental does not install hardware. However, we put a note on each rented item. Delivery babytravelrental will deliver the rented equipment at the agreed place and time. babytravelrental will deliver: o Product(s) requested. o Instructions for the product(s). or instructions or Other documents of interest. You must give us: o Payment for the service is paid when reserving the equipment directly on the site or in cash, 48 hours in advance by bizum credit card or bank transfer. In high season (Easter, June, July, August and Christmas Period), the reservation will only be effective by us at the time of payment. Recover The collection will be made at the agreed place and time. Don't forget that you must return all the accessories supplied as well as their instructions with the rented product(s).


*If the rental dates fall during Spanish school holidays, cancellation must be made at least 15 days before the start of the rental. This clause is due to the limited amount of equipment we have available. As demand is very high at this time of year, we cannot risk blocking our stock and having to cancel your reservation at the last minute, so we keep 15 days notice to be able to re-rent your equipment.
If the cancellation occurs less than 15 days before the start of the rental period, Baby Travel Rental will retain 50% with a minimum of 30 euros up to 8 days before the start of the rental period and will retain the total amount of the reservation if the cancellation occurs in the last 8 days before the start of the rental period.