General rental terms

General Rental and Sales Conditions — Baby Travel Rental

ARTICLE 1: PURPOSE AND SCOPE OF APPLICATION

These General Rental Conditions (hereinafter the "GTCs") govern the contractual relationship between Baby Travel Rental (hereinafter "we" or the "Lessor") and any individual or legal entity (hereinafter "you" or the "Customer") who makes a reservation or purchases childcare equipment on the website www.babytravelrental.com or through our official communication channels (email, telephone, WhatsApp).

The service consists of making childcare equipment available for rental for a specified period.

Geographical scope: The service is provided mainly on the island of Tenerife (Canary Islands). For any delivery outside the predefined coverage areas, we reserve the right to reject the order or apply a transport surcharge.

Acceptance: Any order validation implies unconditional acceptance of these GTCs, our legal notice, and our privacy policy.

ARTICLE 2: RENTAL DURATION AND HOURS

Duration calculation: The rental is calculated in calendar days (not in 24-hour periods). Example: A collection on Friday at 7:00 p.m. and a return on Sunday before 7:00 p.m. is equivalent to 2 rental days.

Customer service and reservation hours:

• Customer service and reservation processing are available Monday to Friday, from 9:00 a.m. to 6:00 p.m.
• For reservations that have already been confirmed and paid for, deliveries will be made as agreed in the confirmation email or during our exchanges via messaging.

ARTICLE 3: DELIVERY AND COLLECTION METHODS FOR THE EQUIPMENT

1. Delivery - Collection in the southern area of Tenerife  €15

• For Airbnb bookings, please contact us before confirming your reservation.
• Check the map below to verify the area where you are staying. (South Zone = Yellow)

2. Delivery - Collection in the northern area of Tenerife   €35

• For Airbnb bookings, please contact us before confirming your reservation.
• Check the map below to verify the area where you are staying. (North Zone = Blue)

3. Delivery - Return Collection Point (Playa Las Américas) €0

  Pickup point : 

Axe Throwing Tenerife 

Zentral Center Shopping Center

Av. Arquitecto Gómez Cuesta, 22, 38650 Arona, Santa Cruz de Tenerife

 

4. Delivery + Pickup at Tenerife Airports 

•  Please contact us before confirming your booking, via WhatsApp or email. Please let us know the arrival and departure dates, as well as the times.

5. Additional terms

• For all delivery bookings in the SOUTH or NORTH of Tenerife, a booking must be made at least 48 hours in advance.
• Express Delivery: additional charges may apply. Contact us on WhatsApp at +34 624 82 13 41

 

ARTICLE 4: PRICES AND PAYMENT TERMS

Prices: The prices shown on the website are in euros (€) and include the applicable local taxes (IGIC).

Payment method: Full payment must be made in advance at the time of booking on the website. The booking is only definitively confirmed once full payment has been received.

ARTICLE 5: CUSTOMER DELAYS AND ABSENCES

• A 15-minute grace period is granted.
• After 15 minutes of waiting, if the delivery person is able to wait, a penalty of €5 will be applied for each 15-minute period of delay.
• During peak season, no delays will be tolerated. If it is not possible to wait, a new delivery/pickup time will be scheduled according to our availability, which may incur an additional delivery fee of €15.
• Any unagreed delay in returning the rental will result in the charge for one additional day at the current rental rates.
• Customer absence: If it is impossible to contact the Customer or they are absent from the appointment without prior notice, the order may be canceled without a refund.

ARTICLE 6: DEPOSIT AND DAMAGE

Principle: No deposit is charged in advance. However, you authorize Baby Travel Rental to bill or demand the amount corresponding to any damage in the event of an incident.

Application of charges / damage billing:

• Equipment returned damaged, broken, or extremely dirty.
• Loss, theft, or failure to return the equipment or its accessories (bags, covers, boxes, instruction manuals).
• Unjustified delay in returning the equipment.

Equipment inspection: The Customer is required to check the condition, cleanliness, and proper functioning of the equipment upon receipt. Any anomaly must be reported immediately to the delivery driver or in writing (photo/email/WhatsApp). In the absence of immediate notification, the equipment will be deemed to have been delivered in perfect condition.

Packaging return: Transport bags, boxes, and accessories are an integral part of the product. Any missing or damaged packaging will be charged to the Customer.

ARTICLE 7: CONTRACT CANCELLATION AND MODIFICATION

A. At the Customer's initiative:

• More than 96 hours before the rental begins: Free cancellation or modification. All amounts paid will be refunded in full.
• Less than 96 hours before delivery: A cancellation fee equal to 50% of the total order amount (with a fixed minimum of €30) will be retained.
• Once the rental period has begun: No cancellation or refund will be granted, and the total service price will remain due.

Procedure: Any cancellation or modification request must be sent by email to babytravelrental@gmail.com and will be processed during office hours (9:00 – 18:00, Monday to Friday).

B. At Baby Travel Rental's initiative:

Baby Travel Rental reserves the right to cancel a booking in cases of force majeure, obvious typographical errors in prices, unforeseen stock shortages, or disrespectful behavior by the Customer toward staff. In such cases, all amounts paid will be refunded within 7 business days.

ARTICLE 8: CUSTOMER OBLIGATIONS AND LIABILITY

Use: The rented equipment is intended strictly for private use (unless otherwise agreed in writing for professionals). The Customer undertakes to use it with care and in accordance with the instruction manuals provided.

Installation: Baby Travel Rental does not install technical equipment in vehicles (car seats, baby carriers). The installation and securing of car seats are the sole responsibility of the Customer.

Civil liability: The Customer shall be solely responsible for any personal injury or property damage caused to third parties or themselves as a result of using the equipment throughout the rental period.

ARTICLE 9: LIABILITY OF BABY TRAVEL RENTAL

• Baby Travel Rental undertakes to deliver clean, inspected equipment that complies with current safety standards.
• Baby Travel Rental's financial liability, regardless of its cause, is expressly limited to the total amount of the order paid by the Customer.
• Baby Travel Rental shall not be held liable for delays or non-performance caused by force majeure events (extreme weather conditions, strikes, computer failures, delays caused by a previous customer, etc.).

ARTICLE 10: OWNERSHIP OF THE EQUIPMENT

All rented equipment remains at all times the exclusive and inalienable property of Baby Travel Rental. Under no circumstances may the Customer sublet, assign, lend to third parties, or sell the equipment.

ARTICLE 11: PERSONAL DATA PROTECTION (GDPR)

In accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and Spanish Organic Law 3/2018 (LOPDGDD):

• The data collected are used exclusively for order management, deliveries, and customer service.
• Your data will under no circumstances be transferred or sold to third parties.
• You may exercise your rights of access, rectification, erasure, and objection by sending an email to: babytravelrental@gmail.com

ARTICLE 12: APPLICABLE LAW AND JURISDICTION

This contract is governed by Spanish common law.

In the event of a dispute concerning the validity, performance, interpretation, or termination of this contract, and in the absence of an amicable agreement, the Courts and Tribunals of Santa Cruz de Tenerife shall have exclusive jurisdiction.

Language precedence: These terms and conditions may be translated into several languages for informational purposes. In the event of any discrepancy or contradiction between the Spanish version and any translated version, the Spanish version shall prevail.