General rental conditions

E

General Rental Conditions – Baby Travel Rental

At Baby Travel Rental, our priority is to offer the best service and equipment to ensure your vacation in Tenerife is as comfortable as possible for you and your baby. To ensure a smooth experience, please review our general rental conditions before making your reservation.

1. Reservation Methods

  • Reservations can be easily made through our website.
  • We recommend making your reservation at least 48 hours in advance to guarantee equipment availability and organize delivery, especially during high demand periods.
  • In case of last-minute bookings, it is possible to pick up the equipment the same day at the pickup point (Las Americas) if the reservation is made before 11:00 AM 

2. Rental Duration

  • The minimum rental duration is 24 hours. When making your reservation, you can choose the duration that best suits your needs.
  • If you wish to extend the rental duration, you must notify us at least 24 hours in advance to check equipment availability and adjust the corresponding costs.
  • The equipment must be returned at the end of the agreed rental period. If the equipment is not returned on time and we have not been previously informed, additional charges will apply for each day of delay.

3. Delivery and Pickup Methods for the Equipment

We understand that flexibility is key for families, which is why we offer several delivery and pickup options:

  1. Free Pickup at the Pickup Point (Playa Las Américas):

    • You can pick up your equipment free of charge at our pickup point, located at:
      • Zentral Center Shopping Mall, Avenida Arquitecto Gómez Cuesta, 22, 38660 Playa Las Américas.
    • Schedule:
    •  Tuesday to Saturday from 1:00 PM to 8:00 PM
    • Sunday 3:00 PM to 8:00 PM
    •  Monday (closed).
    • To pick up the equipment the same day, you must make your reservation before 11:00 AM.

  2. Delivery to Your Hotel Reception (South of Tenerife):

    • We offer delivery service directly to the reception of your hotel in the south of Tenerife for a cost of 10 €.
    • This option is only available if you make the reservation at least 48 hours in advance.

  3. Delivery to Your Private Address (South of Tenerife):

    • If you prefer to receive the equipment at a private address in Southern Tenerife, the delivery cost is 30 €.
    • Deliveries to private homes are made only in the morning, between 9:00 and 12:00 hours.
    • When making the reservation, you must provide a 2-hour time slot for delivery. A reservation with a minimum of 48 hours in advance is required.

  4. Deliveries in the North of Tenerife:

    • We deliver exclusively to hotels in northern Tenerife for a cost of 30 €.
    • Reservations for this option must be made at least 48 hours in advance.
    • We do not make deliveries at airports or private homes in the north of the island.

4. Use and Condition of the Equipment

  • All our equipment is thoroughly inspected and cleaned before each rental to ensure it is in perfect condition for use and safety.
  • During the rental period, the customer is responsible for the proper use and maintenance of the rented equipment.
  • In case of damage, loss, or deterioration of the equipment due to incorrect or negligent use, the customer will be responsible for repair or replacement costs.
  • The equipment must be returned in the same condition as it was delivered. In case of late returns or poor condition, additional charges will apply.

5. Responsibility and Safety

  • The equipment we offer complies with all current safety and quality regulations.
  • The customer is responsible for following the usage instructions provided by our staff at the time of delivery.
  • Baby Travel Rental is not responsible for any accident or damage that may occur due to incorrect use of the rented equipment.

6. Cancellation Policy 

• For any cancellation, an amount of €8.90 will be retained as management fees.
• If the cancellation is made within 10 days prior to delivery, a fee of €30 will be applied as a cancellation charge.
• If the cancellation is made 72 hours before delivery, no refund will be made and the full rental amount will be retained.
• Refunds will be processed within 30 days.
  • 7. Payment Policy
  • Payment is made online during the booking process.

8. Rental Conditions for Specific Equipment

  • We rent a variety of baby equipment, including car seats, travel cots, strollers, high chairs, among others. All our equipment is available for rent according to demand.
  • If you have any specific needs, we recommend contacting us in advance to ensure the availability of the required equipment.

9. Customer Support

  • In case of any problem with the rented equipment or if you need assistance during the rental period, our customer service team is available to help you.
  • You can contact us directly through our website, via WhatsApp, or by calling us.

10. Additional Terms

  • Baby Travel Rental reserves the right to modify these conditions without prior notice. We recommend reviewing our general conditions before making any booking.
  • These conditions apply to all bookings made at Baby Travel Rental.