General rental terms

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General Rental Conditions – Baby Travel Rental

At Baby Travel Rental, our priority is to provide the best service and equipment to ensure that your holiday in Tenerife is as comfortable as possible for you and your baby. To ensure a smooth experience, please review our general rental conditions before making your reservation.

1. Reservation Options

  • Reservations can easily be made through our website.
  • We recommend making your reservation at least 48 hours in advance to guarantee equipment availability and arrange delivery, especially during periods of high demand.
  • For last-minute reservations, it is possible to pick up the equipment the same day (except Mondays) at the pickup point (Las Americas) if the reservation is made before 11:00 a.m. 

2. Rental Duration

  • The minimum rental period is 24 hours. When making your reservation, you can choose the duration that best suits your needs.
  • If you wish to extend the rental period, you must notify us at least 24 hours in advance so that we can check the equipment's availability and adjust the corresponding costs.
  • The equipment must be returned at the end of the agreed rental period. If the equipment is not returned on time and we have not been informed in advance, additional charges will apply for each day of delay.

3. Equipment Delivery and Pickup Options

We understand that flexibility is key for families, which is why we offer several delivery and pickup options:

  1. Free Pickup at the Pickup Point (Playa Las Américas):
    • You can pick up your equipment Free of charge at our pickup point, located at:
      • Zentral Center Shopping Centre, Avenida Arquitecto Gómez Cuesta, 22, 38660 Playa Las Américas.
    • Opening hours:
    •  Tuesday to Saturday from 14:30 to 19:00
    • Sunday 15:00 to 19:00
    •  Monday (closed).
    • To pick up the equipment the same day, you must make your reservation before 11:00 a.m..


      2. Delivery/Pickup at hotel receptions:

      • In the SOUTH of Tenerife: 15 €
      • In the NORTH of Tenerife: 35 €
      • This option is only available if the reservation is made at least 48 hours in advance.

      3. Delivery/Pickup at a Private Address in the SOUTH of Tenerife

      • Private address in the SOUTH of Tenerife:  35 €
      • Delivery/Pickup to a private address: mornings only, between 9:00 and 11:00 

      4. TFS Airport Delivery/Pickup Tenerife SOUTH : 45€ 

      • Please contact us before confirming your reservation
      • A reservation must be made at least 48 hours in advance.
      • We do not deliver to TFN Airport or private addresses in the NORTH of Tenerife

      + Additional conditions

      • For all delivery bookings in southern or northern Tenerife, a booking must be made at least 48 hours in advance.
      • Deliveries can only be made during the times and at the locations specified above.

4. Use and Condition of the Equipment

  • All our equipment is thoroughly inspected and cleaned before each rental to ensure that it is in perfect condition for use and safety.
  • During the rental period, the customer is responsible for the proper use and maintenance of the rented equipment.
  • In the event of damage, loss, or deterioration of the equipment due to incorrect or negligent use, the customer will be responsible for the repair or replacement costs.
  • The equipment must be returned in the same condition in which it was delivered. Additional charges will apply in the event of late or damaged returns.

5. Liability and Safety

  • The equipment we offer complies with all applicable safety and quality regulations.
  • The customer is responsible for following the instructions for use provided by our staff at the time of delivery.
  • Baby Travel Rental is not responsible for any accident or damage that may occur due to incorrect use of the rented equipment.

6. Cancellation Policy 

• For any cancellation, an amount of €8.90 will be retained as an administrative fee.
• If the cancellation is made within the 10 days preceding delivery, a €40 fee will be charged as a cancellation fee.
• If the cancellation is made 72 hours or less before delivery, no refund will be issued and the full rental amount will be retained.
• Refunds will be processed within 30 days.
  • 7. Payment Policy
  • Payment is made online during the booking process.

8. Rental Terms for Specific Equipment

  • We rent a variety of baby equipment, including car seats, travel cots, strollers, high chairs, and more. All our equipment is available for rental subject to demand.
  • If you have any specific needs, we recommend contacting us in advance to ensure the availability of the required equipment.

9. Customer Support

  • If there is any problem with the rented equipment or you need assistance during the rental period, our customer service team is available to help you.
  • You can contact us directly through our website, via WhatsApp, or by calling us.

10. Additional Terms

  • Baby Travel Rental reserves the right to modify these terms without prior notice. We recommend reviewing our general terms and conditions before making any booking.
  • These terms apply to all bookings made with Baby Travel Rental.