General rental terms

GENERAL RENTAL AND SALE TERMS & CONDITIONS — BABY TRAVEL RENTAL

ARTICLE 1: PURPOSE AND SCOPE

These General Rental Conditions (hereinafter "GTC") govern the contractual relationship between Baby Travel Rental (hereinafter "We" or the "Lessor") and any natural or legal person (hereinafter "You" or the "Customer") making a reservation or purchasing childcare equipment on the website www.babytravelrental.com or via our official communication channels (email, phone, WhatsApp).

The service consists of providing childcare equipment on a rental basis for a specified period.

Geographical scope: The service is mainly provided on the island of Tenerife (Canary Islands). For any delivery outside default coverage areas, We reserve the right to decline the order or apply a transport surcharge.

Acceptance: Any order validation implies unreserved acceptance of these GTC, our legal notices, and our privacy policy.

ARTICLE 2: RENTAL DURATION AND SCHEDULES

Calculation of duration: Rental is calculated by calendar days (not in 24-hour slots). Example: A pickup on Friday at 7:00 PM and a return on Sunday before 7:00 PM equals 2 rental days.

Customer service and booking hours:

Customer service and reservation processing are open Monday through Friday, from 9:00 AM to 6:00 PM.

For previously confirmed and paid reservations, deliveries will be carried out as agreed in the confirmation email or during our messaging exchanges.

ARTICLE 3: PRICES AND PAYMENT TERMS

Prices: Prices displayed on the website are in Euros (€) and include applicable local taxes (IGIC).

Payment schedule: Full payment must be made in advance at the time of booking on the website. The reservation is only definitively confirmed upon receipt of full payment.

ARTICLE 4: DELIVERY AND RETURN OF EQUIPMENT

Delivery procedures:

Hotels / Residences with reception: In most cases, the equipment is left at the reception of your establishment on the day of your arrival.

Private addresses / Direct appointments: The equipment is delivered to the address and time agreed upon during our exchanges via messages or emails.

Customer delays during delivery or return:

A courtesy grace period of 15 minutes is granted.

Beyond 15 minutes of waiting, if the delivery driver is able to wait, a penalty of €5 per 15-minute delay slot will be charged.

During peak season, no delays will be tolerated. If waiting is not possible, a new delivery/return slot will be scheduled based on our availability, which may incur a €15 delivery surcharge.

Any unagreed delay upon return will result in the billing of an additional rental day at current rates.

Customer absence: In case of inability to contact the Customer or absence at the appointment without prior notice, the order may be canceled without refund.

ARTICLE 5: SECURITY DEPOSIT AND DAMAGE

Principle: No security deposit is charged in advance. However, You authorize Baby Travel Rental to charge or demand the amount corresponding to any damage in the event of an incident.

Application of charges / damage billing:

Equipment returned damaged, broken, or extremely dirty.

Loss, theft, or non-return of equipment or its accessories (bags, covers, boxes, instruction manuals).

Unjustified delay in returning the equipment.

Equipment inspection: The Customer is required to check the condition, cleanliness, and proper operation of the equipment upon receipt. Any anomaly must be reported immediately to the delivery driver or in writing (photo/email/WhatsApp). Failing immediate notification, the equipment is deemed delivered in perfect condition.

Return of packaging: Transport bags, boxes, and accessories are an integral part of the product. Any missing or damaged packaging will be billed to the Customer.

ARTICLE 6: CANCELLATION AND CONTRACT MODIFICATION

A. Initiated by the Customer:

More than 96 hours before the start of the rental: Free cancellation or modification. All amounts paid will be fully refunded.

Less than 96 hours before delivery: A cancellation penalty equal to 50% of the total order amount (with a minimum fixed fee of €30) will be retained.

Once the rental period has started: No cancellation or refund will be granted, and the full price of the service remains due.

Procedure: Any cancellation or modification request must imperatively be sent by email to babytravelrental@gmail.com and will be processed during business hours (9:00 AM – 6:00 PM, Monday to Friday).

B. Initiated by Baby Travel Rental:

Baby Travel Rental reserves the right to cancel a reservation in cases of force majeure, obvious typographical pricing errors, unexpected stock shortages, or disrespectful behavior by the Customer toward staff. In such cases, all amounts paid will be refunded within 7 business days.

ARTICLE 7: CUSTOMER OBLIGATIONS AND LIABILITY

Usage: Rented equipment is intended strictly for private use (unless otherwise agreed in writing for professionals). The Customer agrees to use it with due care and in accordance with the provided instruction manuals.

Installation: Baby Travel Rental does not install technical equipment in vehicles (car seats, infant carriers). Securing and installing car seats is the sole and exclusive responsibility of the Customer.

Civil liability: The Customer shall be solely responsible for any personal or property damage caused to third parties or to themselves resulting from the use of the equipment during the entire rental period.

ARTICLE 8: LIABILITY OF BABY TRAVEL RENTAL

Baby Travel Rental undertakes to deliver clean, inspected equipment that complies with current safety standards.

Financial liability of Baby Travel Rental, regardless of cause, is expressly limited to the total order amount paid by the Customer.

Baby Travel Rental cannot be held responsible for delays or non-performance caused by events of force majeure (extreme weather conditions, strikes, IT failures, delays caused by a previous customer, etc.).

ARTICLE 9: OWNERSHIP OF EQUIPMENT

All rented equipment remains the exclusive and inalienable property of Baby Travel Rental at all times. The Customer may not sublease, transfer, lend to third parties, or sell the equipment under any circumstances.

ARTICLE 10: PERSONAL DATA PROTECTION (GDPR)

In accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and Spanish Organic Law 3/2018 (LOPDGDD):

Collected data is used exclusively for order management, deliveries, and customer service.

Your data will never be transferred or sold to third parties under any circumstances.

You may exercise your rights to access, rectify, erase, and object to your personal data by sending an email to: babytravelrental@gmail.com.

ARTICLE 11: APPLICABLE LAW AND JURISDICTION

This agreement is governed by Spanish common law.

In the event of any dispute regarding validity, performance, interpretation, or execution of this contract, and failing amicable settlement, the Courts of Santa Cruz de Tenerife shall have exclusive jurisdiction.

Language prevalence: These terms may be translated into several languages for information purposes. In the event of any discrepancy or contradiction between the Spanish version and any translated version, the Spanish version